Delivery Information
We usually ship Monday to Wednesday with a next day delivery service. Orders received up until 6pm Tuesday will be sent out Wednesday, any received after that will be sent the following week. The reason for this is that no courier is 100% reliable so we need to allow for potential delays. We pack enough ice for 48 hours transit. Sending out on Thursdays could mean a delay over the whole weekend and the cheeses would be no good after that.Â
Please note that some products such as cream cheese may be a back-order item (this will be clearly marked on the product page). This means that we make it to order and could cause your delivery to be delayed by up to a week depending on what stage we are at in production.
If you have specific or urgent delivery requirements please email us in case we are still able to accommodate them. Weekday deliveries are preferable as there is less chance of the cheeses getting stuck in a depot and because all courier companies charge extra for Saturday deliveries.
IMPORTANT!
Please make sure you are going to be in for the delivery, are having it delivered to a business address or have specified a safe place or neighbour’s home where it can be left.
You can leave specific instructions when you place the order.
Because our cheeses need to be kept chilled we send them with icepacks and use a next day delivery service. Please refrigerate them as soon as you receive them.
Shipping Costs
To the UK:
Shipping to most of the UK is ÂŁ5.99, however some remote and island areas may carry a courier surcharge. You can find out more for your particular address at the checkout stage. Where possible we try to offer a Royal Mail option for these areas, however it is not as speedy and delivery is usually not next day. We do not charge for packaging, the cost is purely to cover the courier fee.
Free shipping over ÂŁ75.
We don’t normally send individual orders outside of the UK, however it may be possible. Please email us for further information.
Returns
All food sales are final. Chalk Farm is not responsible for damage or loss as a result of packages being returned to a postal depot or being undeliverable. It is the customer’s responsibility to provide the correct shipping address, phone number and email address.
However, if the goods are delivered on time but are damaged or have anything else wrong with them, please do let us know as we want to you be happy with your purchases. Send us an email.
Personal Information
Any delivery information given to us by the customer is passed on to the courier company so that the customer can receive updates of delivery windows, times, rescheduled deliveries etc. It is not used to contact the customer for any other reason, or passed on to any other third party for marketing or any other reason.
It is preferable to include a mobile phone number in case the courier needs to contact you.